Casework Success Stories PDF Print As a Member of Congress, one of my most important responsibilities is to help my constituents interact with the many agencies and offices of the federal government. Constituents most commonly approach my staff for casework when they do not receive a timely response from a federal agency, when they wish to appeal a decision, or if they have lost important documents. My casework staff and I are ready to help you cut through “red tape” and secure the services and benefits paid for by your tax dollars. Click here to see a list of ways we can help.
I will use this space to highlight some of our recent success stories so you will have a better idea of how my office can be helpful. Click here for more casework success stories.
November 2009: Replacement of Military Medals and Distinctions for Master Sgt Francisco Santos
Master Sgt Francisco Santos contacted our office last month for help in obtaining a replacement set of military awards and decorations that he had previously lost. We office worked with Mr. Santos and the National Personnel Records Center in St. Louis to figure out the confusion and cut through the red tape and last week the medals arrived. Our office presented the medals to Mr. Santos at his home in Orlando with his wife, Carmen, and children on hand for the event.